Frequently Asked Questions

Shipping FAQ

1. What shipping options do you offer?

We offer standard and expedited shipping across the United States. Standard shipping is cost-effective and typically takes 3–7 business days, while expedited shipping delivers your order faster, usually within 2–4 business days.

2. How long does shipping take?

Most orders are processed within 1–2 business days. Delivery times vary based on your location and chosen shipping method:

• Standard shipping: 3–7 business days

• Expedited shipping: 2–4 business days

3. Do you offer free shipping?

Yes! We offer free standard shipping on orders over $50. For orders below this amount, shipping rates will be calculated at checkout.

4. Do you ship internationally?

Currently, we ship to select international destinations. Shipping costs and delivery times vary depending on your location. You can check availability during checkout.

5. How can I track my order?

Once your order ships, you’ll receive an email with a tracking number and link to monitor your shipment in real time.

6. Can I change my shipping address after placing an order?

If your order hasn’t been processed yet, we can update your shipping address. Please contact us at contact@wimproducts.com as soon as possible.

7. What should I do if my order is delayed?

Occasionally, shipping delays can occur due to weather, carrier issues, or peak season. If your order is delayed beyond the expected delivery window, contact our support team, and we will help track it down.

8. What happens if my package is lost or damaged during shipping?

We take full responsibility for shipping issues. If your package is lost or arrives damaged, contact us within 7 days of delivery to arrange a replacement or refund.

Returns & Refunds FAQ

1. What is your return policy?

We offer a hassle-free 30-day return policy. If you are not satisfied with your purchase, you can return unused and unopened items within 30 days of delivery.

2. How long do I have to return a product?

You have 30 days from the date of delivery to initiate a return request.

3. Are there any items that cannot be returned?

Yes, we cannot accept returns on:

• Used or opened products

• Clearance or final sale items

• Customized or special-order products

4. How do I start a return?

To start a return, email us at contact@wimproducts.com with your order number and reason for return. Our team will provide you with step-by-step instructions.

5. Who pays for return shipping?

If the return is due to our error (e.g., wrong or defective item), we cover return shipping costs. For all other returns, the customer is responsible for return shipping fees.

6. How long does it take to process a refund?

Once we receive and inspect your return, your refund will be processed within 5–10 business days. Refunds are issued to your original payment method.

7. Can I exchange a product instead of returning it?

Yes, if you’d like a different item, contact our team to arrange an exchange. Exchanges are processed faster if you return the original item and place a new order.

8. What should I do if I receive a defective or wrong item?

If you receive a defective, damaged, or incorrect product, contact us immediately with photos. We will arrange a replacement or full refund at no extra cost to you.

9. Do you provide bulk pricing?

Yes, we offer bulk pricing options for businesses to help save on large orders.

10. How fast is shipping?

Orders ship quickly from New Jersey, with fast and free delivery options available nationwide for your convenience.

11. What support do you offer?

We provide responsive support and accurate fitment help to ensure customer satisfaction.

12. What brands do you stock?

We stock trusted brands along with our own WIM line of automotive parts.